At Tineco, we want you to be completely satisfied with your purchase. If you are not satisfied, we accept returns under the following conditions: 

Eligibility for Returns Items can be returned within [14 days] from the delivery date. The products must be unused, in original packaging, and in resellable condition. 

Return Process To initiate a return, contact our customer support team at [1-855-292-8864]. We will provide you with a return authorization and instructions on how to return the product. 

Refunds Once we receive the returned item and confirm it meets the return criteria, we will process your refund within [10-14 business days]. Refunds will be issued to the original payment method. 

Exclusions Items that have been damaged, modified, or are no longer in original condition are not eligible for returns.